Taken while running the Skyway 10k
Content & Communication Skills
Content Governance & Lifecycle Management – Develops and enforces standards, workflows, and review processes for creating, auditing, updating, and retiring content—ensuring accuracy, consistency, and quality at scale.
User-Centered Writing – Crafts clear, concise, and accessible content tailored to diverse user personas and technical skill levels.
Cross-Team Collaboration – Partners with Product, Engineering, Support, and Marketing to align content with product updates, messaging, and support goals.
Content Performance Analysis – Uses metrics like page views, search success, and support deflection to evaluate content effectiveness and inform improvements.
Scalable Content Design – Builds modular, reusable content structures that adapt easily to product changes, localization, and future growth.
Information Architecture – Organizes content logically and intuitively, enhancing discoverability and self-service outcomes.
Knowledge Enablement – Ensures internal documentation is accurate, actionable, and accessible to support operational efficiency and team self-sufficiency.
Channel-Specific Content Strategy – Develops tailored content for a range of audiences and platforms, including email campaigns, support portals, and knowledge bases.
Sales & Enablement Materials – Creates and maintains impactful sales presentations, pitch packets, and internal collateral to support business development and customer success.