Leadership & Process Improvement

Exercising Leadership: Foundational Principles
November 2024     Harvard University

Lean Six Sigma Yellow Belt
February 2019     PSCU

AI Bots

AI Agent Fundamentals
February 2024     Ada

Data & Analytics

PL300 Microsoft Power BI Data Analyst Course
December 2023     Microsoft

Advanced Developer Bootcamp for Looker
June 2023     Looker

Digital Analytics Fundamentals
October 2013     Google Analytics Academy

Salesforce

Salesforce Certified Platform Developer 1
February 2023     Salesforce

Salesforce Certified Advanced Administrator
July 2018     Salesforce

Salesforce Certified Platform App Builder
February 2018     Salesforce

Salesforce Certified Force.com Developer
August 2015     Salesforce
This certification was retired by Salesforce April 2018

Salesforce Certified Administrator
August 2014     Salesforce

Zendesk

Zendesk Certified Support Administrator
February 2020     Zendesk

Education

2006 - 2010     Florida State University     Tallahassee, FL
Bachelor of Art Degree
Major: Studio Art
Minors: Creative Writing, Psychology